Dimensi Kualitas Layanan Coaching–Mentoring dan Pengaruhnya terhadap Kepuasan Peserta Latsar CPNS BRIN Tahun 2025

Naily Kamaliah; Sutrisno Heru Sukoco; Alpha Fadila Juliana Rahman; Imam Widodo; Albertus Nur Cahya Nugraha; Hilyatush Shofa

doi:10.47655/33x2sz72

Authors

Naily Kamaliah BRIN
Sutrisno Heru Sukoco a:1:{s:5:"en_US";s:4:"BRIN";}
Alpha Fadila Juliana Rahman BRIN
Imam Widodo BRIN
Albertus Nur Cahya Nugraha BRIN
Hilyatush Shofa BRIN

DOI:

https://doi.org/10.47655/33x2sz72

Keywords:

agenda habituasi, coaching dan mentoring, kepuasan peserta, kualitas layanan, Pelatihan Dasar CPNS

Abstract

Pelatihan Dasar Calon Pegawai Negeri Sipil (Latsar CPNS) menempatkan Agenda Habituasi sebagai fase kunci dalam pembentukan karakter dan internalisasi nilai BerAKHLAK melalui praktik kerja nyata. Keberhasilan agenda ini sangat dipengaruhi oleh kualitas layanan coaching dan mentoring yang mendampingi peserta dalam proses aktualisasi. Penelitian ini bertujuan menganalisis kualitas layanan coaching dan mentoring pada Agenda Habituasi Latsar CPNS serta mengidentifikasi faktor-faktor yang memengaruhi kepuasan peserta. Penelitian menggunakan pendekatan kuantitatif dengan desain survei terhadap 66 peserta Latsar CPNS. Data dikumpulkan melalui kuesioner berbasis persepsi peserta dan dianalisis menggunakan statistik deskriptif, analisis faktor eksploratori, serta regresi linear berganda. Hasil penelitian menunjukkan bahwa kualitas layanan coaching dan mentoring terbentuk oleh lima dimensi utama, yaitu kualitas dan dampak mentoring, kualitas proses coaching, pengalaman negatif dalam coaching dan mentoring, dukungan penyelenggaraan dan sistem, serta aksesibilitas dan aspek teknis mentoring. Analisis regresi menunjukkan bahwa dukungan penyelenggaraan dan sistem serta kualitas proses coaching merupakan faktor paling dominan yang memengaruhi kepuasan peserta. Temuan ini menegaskan bahwa kepuasan peserta merefleksikan kualitas ekosistem pembelajaran yang mencakup relasi pendampingan, proses reflektif, dan dukungan organisasi. Penelitian ini memberikan dasar empiris bagi penguatan desain dan tata kelola coaching dan mentoring dalam Latsar CPNS untuk mendukung pembentukan karakter aparatur yang profesional dan berorientasi pelayanan.

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