Pengaruh Kualitas Sistem, Kualitas Informasi Dan Dukungan Manajemen Puncak Terhadap Kepuasan Pengguna Simdiklat
The Effect Of System Quality, Information Quality And Top Management Support Toward User Satisfaction Of Information Training System
DOI:
https://doi.org/10.47655/widyadewata.v2i1.28Keywords:
kualitas sistem, kualitas informasi, dukungan manajemen puncak, kepuasan pengguna sistemAbstract
Penelitian ini bertujuan untuk memperoleh bukti empiris pengaruh kualitas sistem, kualitas informasi dan dukungan manajemen puncak terhadap kepuasan pengguna Sistem Informasi Manajemen Pendidikan dan Pelatihan (Simdiklat). Seluruh admin unit di wilayah kerja Balai Diklat Keagamaan Denpasar menjadi populasi penelitian. Teknik penentuan sampel menggunakan purposive sampling. Jumlah sampel penelitian adalah 49 admin unit di Kantor Kementerian Agama, Kantor Wilayah Provinsi, dan Perguruan Tinggi di wilayah kerja Balai Diklat Keagamaan Denpasar yaitu Provinsi Bali, Nusa Tenggara Barat dan Nusa Tengara Timur. Analisis yang digunakan adalah regresi linier berganda. Hasil penelitian membuktikan bahwa (1) kualitas sistem berpengaruh positif terhadap kepuasan pengguna sistem, (2) kualitas informasi berpengaruh terhadap kepuasan pengguna sistem, dan (3) dukungan manajemen puncak tidak berpengaruh terhadap kepuasan pengguna sistem.
This study aims to obtain empirical evidence of the effect of system quality, information quality and top management support on user satisfaction in the Education and training management information system (Simdiklat). The population of this research are all admin units in the work area of the Denpasar Education Training Center. The sampling technique uses purposive sampling. The number of research samples are 49 admin units in the Ministry of Religion Office in the district level, Provincial Regional Offices, and Universities in the work area of the Denpasar Religious Training Center namely Bali, West Nusa Tenggara and East Nusa TenggaraProvince. The analysis used is multiple linear regression. The results of the study prove that (1) the quality of the system has a positive effect on system user satisfaction (2) the quality of information has an effect on system user satisfaction, and (3) top management support has no effect on system user satisfaction.
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